Help Center
Welcome to the Aurena.lk Help Center. We’re here to assist you with all your questions and ensure your shopping experience is smooth, secure, and satisfying.
Order & Delivery
How can I place an order?
Simply browse our collection, select your item, choose your size, and click “Add to Cart”. Then proceed to checkout to complete your order.
How long will delivery take?
We offer island-wide delivery within 2–5 business days depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via SMS or email.
Do you deliver to my area?
Yes, we deliver all over Sri Lanka. Special arrangements may be available for remote areas.
Payments
What payment methods do you accept?
- Credit/Debit Cards (via PayHere)
- Cash on Delivery (COD)
- Bank Transfers (on request)
Is it safe to pay online?
Yes, all online payments are processed through secure and encrypted payment gateways.
Returns & Refunds
Can I return a product?
Yes, returns are accepted within 7 days of receiving your item. The product must be in unused condition with original tags and packaging.
How do I request a return?
Contact us via support@aurena.lk or call us with your order number and reason for return.
How will I receive my refund?
Approved refunds are processed within 7–10 business days via your original payment method.
Sizes & Product Info
How do I find the right size?
Each product has a size guide in the description. You can also message us directly for fit advice.
Are the product colors accurate?
We do our best to display true colors, but slight variations may occur due to lighting and screen resolution.
How will I receive my refund?
Approved refunds are processed within 7–10 business days via your original payment method.
General Inquiries
Do you have a physical store?
Yes! Visit our store at:
📍 Colombo Road, Chilaw, Sri Lanka
Can I pick up my order from the store?
Yes, store pickup is available. Choose the “Pick Up” option at checkout.
Do you offer gift cards or vouchers?
Yes, digital gift vouchers are available! Please check our Gift Voucher Page or contact us for custom options.
📞 Need More Help?
We’re happy to assist you!
📧 Email: support@aurena.lk
📞 Call or WhatsApp: +94 77 952 4485
🕒 Support Hours: Mon–Sat: 9:00 AM – 6:00 PM