Terms & Conditions
Welcome to Aurena.lk, the official online store of Aurena Fashion Gallery. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully before proceeding.
1. General
These Terms & Conditions apply to all visitors, users, and customers of Aurena.lk.
By using our website, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.
2. Products and Pricing
All prices listed on our website are in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.
We reserve the right to change product prices, descriptions, and availability without prior notice.
Product colors may slightly vary due to lighting and screen resolution.
3. Orders and Payments
Orders will be processed once payment is confirmed.
We accept secure online payments via PayHere, Cash on Delivery (COD) (where applicable), and other authorized payment methods.
We reserve the right to cancel or refuse any order for any reason, including pricing errors or stock unavailability.
4. Shipping and Delivery
Deliveries are available island-wide in Sri Lanka.
Delivery times are typically 2–5 business days depending on the location.
Delays may occur due to unforeseen circumstances beyond our control.
5. Returns and Refunds
Returns must be requested within 7 days of receiving the item.
Items must be unused, in original condition with tags attached.
Sale items, accessories, and innerwear are non-returnable.
Refunds will be processed once the item is received and inspected. Refer to our Refund & Return Policy for full details.
6. Intellectual Property
All content on this website including text, images, logos, graphics, and designs are the property of Aurena.lk and protected by copyright and intellectual property laws.
Reproducing or distributing any content without permission is strictly prohibited.
7. User Conduct
You agree not to use the website for any unlawful or harmful activity.
Any misuse, fraud, or abuse of our services will result in termination of access.
8. Privacy Policy
By using our site, you also agree to our Privacy Policy, which outlines how your personal information is collected and used.
9. Modifications
We reserve the right to update or change these Terms and Conditions at any time without prior notice. Continued use of the site means you accept the updated terms.
10. Contact Us
For any questions or concerns, please contact us at:
📧 aurenaclothing99@gmail.com
📞 +94 77 952 4485